Roll-out of the CATHSSETA Accredited Customer Services Training 2018-19 PDF Print
Tuesday, 10 July 2018
The Department of Economic Development and Tourism will be continuing with the CATHSSETA Customer Services Training Programme Level 4 on the N12 Route in the Western Cape in the 2018/2019 financial year.  They will also introduce the CATHSSETA Customer Services Training Programme Level 5. This Programme was developed by the National Department of Tourism and CATHSSETA after the Customer Service Excellence Report was concluded. It was identified that there is a need for a more intense programme to ensure that the industry’s need to decrease the inconsistent levels of customer service.

The Customer Services Training Programme responds to the need that customer service needs to be matched and sustained by global standards.  This project aims to alleviate the inconsistent service levels within the Tourism and Hospitality Industry.  This project will focus on the current workforce in the Industry.  

This programme is a 6-day training programme but will be rolled out as follows: respectively in a period of three weeks (2 days in week 1 and 2 days in week 2 and 2 days in week 3). The reason being we are aware that employees being away from their workplaces would be intruding on their operations in the workplace, hence the decision for the three weeks.

Criteria for the Customer Services Training:
  • The beneficiary must be a South African citizen
  • Must have completed Matric/Grade 12 (if the beneficiary does not have Grade 12 a motivation from the employer is needed.)  
  • The candidate must currently be employed within the hospitality and tourism industry.
The programme will be rolled out in two towns in the Garden Route & Klein Karoo

The proposed dates for the programme are as follows:
OUDTSHOORN SESSION 1: (16-17 July 2018, 23-24 July 2018 and 30-31 July 2018) (Minimum of 25 Beneficiaries)
  • 16-17 July 2018            (Week 1)
  • 23-24 July 2018            (Week 2)
  • 30-31 July 2018            (Week 3)

GEORGE SESSION 2: (18-19 July 2018, 25-26 July 2018 and 1-2 August 2018) (Minimum of 25 Beneficiaries)
  • 18-19 July 2018            (Week 1)
  • 25-26 July 2018            (Week 2)
  • 1-2 August 2018            (Week 3)
Should you be interested in attending in any of the two above towns, kindly contact the following offices:

Ms Corleen Barnard –Oudtshoorn Tourism
Email: This email address is being protected from spam bots, you need Javascript enabled to view it
Tel: 044 279 2532

Ms Melanie Martins - George Tourism
Email: This email address is being protected from spam bots, you need Javascript enabled to view it
Tel: 044 801 9295

Last Updated ( Tuesday, 10 July 2018 )
Severe Weather Early Warning issued by the SAWS PDF Print
Tuesday, 10 July 2018
Hazard: High Seas
Alert Leve: Watch
Valid: 12/07/18 00h00 - 13/07/2018 00h00
Description: Storm Surges / High Seas

Generally heavy seas or damaging waves are a result of strong winds blowing over a large area called a fetch combined with low pressure systems. Long period swells are often very dangerous to tankers as they may literally snap them in half. Dangerous waves or surges may also be caused by storm surges and tsunami’s resulting in widespread coastal damage and loss of life.

In oceanography, a sea state is the general condition of the free surface on a large body of water—with respect to wind waves and swell—at a certain location and moment. A sea state is characterized by statistics, including the wave height, period, and power spectrum. The sea state varies with time, as the wind conditions or swell conditions change.

Precautions: Storm Surges / High Seas

Ships should “idle” into the swell and wind so that the bow of the ship always faces the oncoming swell. If in a small sailing vessel reduce the sail area and steer into the oncoming swell. If along the shore-line stay well back from the highest high water mark as Secure all hatches, doors, windows and ports. Secure all loose items in the interior.
Pump the bilge's dry and keep pumping them dry at regular intervals. Stow away all loose gear and lash down any large items that cannot be stowed. Break out your life preservers and inform your crew that everyone will be putting them on well in advance of their necessity.
Break out emergency gear like flares and first aid kit, sea anchor, safety harnesses, etc.
Check your position and update your course as plotted on your chart. Prepare alternative routes to more protected areas. If you think you will be in for relatively long haul prepare some hot soup, coffee or stew freak waves may run up beyond the normal high water mark.
If the sea recedes exposing rock and sea bed normally not exposed immediately seek higher ground at least 50m above your current position. Do not try swimming or fishing or other marine recreation during these events. Only extremely experienced surfers will temp their fate under these conditions.
Listen to the radio or TV for warnings and obey the instructions from disaster management officer
Last Updated ( Tuesday, 10 July 2018 )
Vehicle Emissions Testing conducted in Oudtshoorn PDF Print
Monday, 09 July 2018
 The 2012 National Framework for Air Quality Management in South Africa, lists vehicle emissions monitoring as a function of a Local Municipality.   Not all municipalities in the Eden District have the capacity and facilities to measure vehicle emissions.  It is as a consequence of this that the Air Quality Unit of the Eden District Municipality (Eden DM) coordinates matters pertaining to air quality in the district and subsequently assist municipalities with vehicle emissions testing. 

Vehicle emissions testing is done by making use of the Smoke Check 1667 Opacity Meter. The opacity meter measures Diesel smoke in ‘percent opacity’, which is the percentage of light that is blocked when shining through a smoke plume. Results are shown between a 0% to 100% opacity.

On Friday, 6 July 2018, Eden DM undertook vehicle emission testing in Oudtshoorn in collaboration with Oudtshoorn Municipality. A total of 21 diesel vehicles were inspected - all vehicles complied. Each vehicle first underwent a visual inspection of exhaust gas - checking for excessively dark smoke, further testing by means of the Smoke Check 1667 Opacity Meter was undertaken.  The opacity meter gives a printout of the test results and states if the vehicle complies or not. Local municipalities have the option of issuing a fine or warning to those whose vehicles do not comply. 

The main objectives of this project are to create awareness of vehicle emissions and to minimise the impact it has on ambient air quality in the Eden district. 

Public awareness plays an important role in protecting the environment for the present and future generations as enshrined in the Constitution’s Bill of Rights.  

Last Updated ( Monday, 09 July 2018 )
Role and interventions by the Eden Municipal Health Department during the Knysna Oyster Festival PDF Print
Friday, 06 July 2018

29 June – 8 July 2018
Annually, Environmental Health Practitioners (EHPs) of the Eden District Municipality’s (Eden DM) Municipal Health Service act proactively in planning and implementing mitigation measures and monitoring work schedules before, during and after the Oyster Festival.  This is done to minimize and address public health issue that might arise during the festival.

This year, Knysna will be hosting the 37th Oyster Festival and it is anticipated that more than 50 000 visitors will visit the town during the 10-day event.

The EHPs from the Knysna office will be responsible for delivering the following services before and during the festival:

toets_2.jpg EHPs from the Eden DM Knysna Office are constantly visible amongst Festivalgoers, conducting inspection and health surveillances at food premises. 


Inspections of informal food premises will includes the following:

  • Daily inspections at the Oyster Festival “Hot Spots”;
  • Central Festival grounds inspections;
  • Inspections at various locations in town, where thousands of oysters will be kept under health prescribed conditions, impose by EHP’s;
  • Several batches of oyster samples have been dispatched to the Merieux Nutriscience Laboratory in Cape Town for bacteriological analysis, prior to the start of the festival in order to establish the status of the holding tank water, as well as the bacteriological oyster quality.
  • EHPs across the district have been requested to assist with the sampling and surveillance of oysters procured in other areas within the Southern Cape.
  • Drinking water (Sachets) to be provided to the athletes participating in the Forest Marathon, will be analyzed to ensure compliance as stipulated under the Bottled Water Regulations: “Regulation 692 of 1997, promulgated under the Foodstuffs, Cosmetics and Disinfectant Act (Act 54 of 1972)”.


  • Bacteriological water monitoring of the Knysna Estuary will be undertaken by sampling water at 14 identified sites in and around the estuary.
  • Bacteriological Water Monitoring at sites where recreational water – sport events will take place, will be monitored.

toets_1.jpg Environmental Health Practitioners must make sure that Oysters sold to the public is fit for human consumption.













Regular inspections and health surveillance of premises of all related public amenities will be undertaken during the Festival, including:
•    Public toilet facilities;
•    Accommodation establishments;
•    Festival grounds;
•    Food markets; and
•    Tobacco control at premises.

A strict communication protocol regarding the reporting of any communicable disease outbreak to the local District Municipal Health authority has been established with all relevant medical health care providers, which included both the Private and Provincial Hospitals, General Practitioners and Pharmacies.

Last Updated ( Friday, 06 July 2018 )